em@il us    For many the word coach is associated with sport only. TRC offers creative training for dining room employees and managers. Competing in sport is about going the extra mile, figuring out ways to get better to have the opportunity to win. In the restaurant business, it is about figuring out ways to increase profits and to make customers happy. Is your staff trained to win them back? Whether you need a complete training program or to focus on specific topics, Micheline is a phone call away. She offers refreshing alternative to traditional training method. Protect your profits through systems and training. I will give you training techniques and numbers that will make your business more profitable. LET TRC UNLOCK YOUR EMPLOYEES POTENTIAL THROUGH THE FOLLOWING CUSTOMIZED TRAINING PROGRAMS STAFF EDUCATIONAL WORKSHOPS A workshop is a convenient and practical training method. It has many benefits such as being time and cost effective, adaptable to your needs, and a positive impact on your team. It delivers 'how-to' intended to help your staff improve their performance. The duration ranges from 1 hour to a full day. Your employees will gain new skills that they can put to work right away such as: Wine & Spirits education Food and wine pairing for your menu Bartending lab Telephone etiquette Guest communication and nonverbal body language The power of a pre-shift meeting ON-SITE TRAINING SESSION This session goes beyond conventional in class training by offering the best practical 'on the job', side by side with your staff. It can be used to teach or improve job skills, broaden knowledge, and/or develop positive attitudes. Job related problems such as guest dissatisfaction, breakage and waste of supplies, mistakes, high turn over, and employee grievances may point to the need for training or retraining. Given the skilled labor shortage, continuous training is important to establish consistency. TRC - A HELPING HAND WHEN YOU NEED IT.

phone: (250) 474-1195 fax: (250) 474-1195 mailing address: 623 Evans Drive Victoria, BC V9B 5E4