em@il us    For many the word coach is associated with sport only. The Restaurant Coach guides entrepreneurs on the intricacies of the restaurant business. It specializes in dining room management. TRC offers creative training for dining room employees and managers, focusing on people skills. In the world of business, just as the world of sport, a skilled coach gives individuals the tools they need to perform at higher levels, to become more competent, and install self-confidence to become what they are capable of being. TRC coaching principles are: objectives, preparation, attention to details, personal responsibility, honesty, loyalty, and integrity. Coaching is an effective modern day training for today's workforce that gives long-lasting results. TRC makes outsourcing accessible and affordable to most businesses changing the long-standing assumption that the service is only for large organization. TRC has established a convenient a la carte fee structure that will please all businesses. THE ART OF SERVICE - SERVER TRAINING COURSE Gain the skills and certifications employers are looking for. This hands-on course is ideal for people who wish to gain a competitive edge seeking employment in the hospitality industries. For those already employed, this formal training may create a great opportunity to seek advancement or a better job. The course follows step-by-step practical procedures for understanding and learning server skills. Participants learn dining room etiquette, table settings, proper handling of silverware, glassware,and tableware,taking an order accurately, guest communication, how to handle complaints professionally, suggestive selling techniques,service timing and priorities,wine and cocktail service. Small class to enhance your learning. Participants who successfully complete this course will be provided with a list of contacts from various restaurants seeking employees. LOCATION: Westshore Centre for Learning & Training #102 - 814 Goldstream Ave TITLE: Server training - Certificate of completion COURSE no: 123-08st-3 DATE: Saturday September 27 TIME: 9am-4pm FEE: $89 REGISTRATION: 391-9002 MORE INFO: www.westshorecentre.com LET TRC UNLOCK YOUR EMPLOYEES POTENTIAL THROUGH THE FOLLOWING CUSTOMIZED TRAINING PROGRAMS STAFF EDUCATIONAL WORKSHOPS A workshop is a convenient and practical training method. It has many benefits such as being time and cost effective, adaptable to your needs, and a positive impact on your team. It delivers 'how-to' intended to help your staff improve their performance. The duration ranges from 1 hour to a full day. Your employees will gain new skills that they can put to work right away such as: Wine & Spirits education Food and wine pairing for your menu How to handle a complaint professionally Telephone etiquette Guest communication and nonverbal body language The power of a pre-shift meeting OPERATION ASSESSMENT The implementation of a system is one of the biggest hurdles that restaurants face. The hidden profit killers ( slow delivery service, unsatisfied customers, waste, ineffective workstations, poor procedures )do not appear on the balance sheet, if it did managers would be out of a job. Shape up your operation system and increase the bottom line. You will receive a report outlining observations and recommendations. TRC offers support in implementing the changes. The assessment takes two to three days. ON-SITE TRAINING SESSION The session goes beyond conventional in class training by offering the best practical 'on the job', side by side with your staff. It can be used to teach or improve job skills, broaden knowledge, and/or develop positive attitudes. Job related problems such as guest dissatisfaction, breakage and waste of supplies, mistakes, high turn over, and employee grievances may point to the need for training or retraining. Given the skilled labor shortage, continuous training is important to establish consistency. TRAIN THE TRAINER PROGRAM This program focus on management. New managers must be given the opportunity to learn and grow professionally in order to succeed. It teaches the vital skills a manager needs to successfully handle people, tasks, staff scheduling, and all the challenges that a managerial position brings. A competent manager sets the example, and is able to bring out the best in people. This program will ensure long-term consistency in management style for your organization. TRC IS THERE TO HELP WHEN YOU NEED IT.

phone: (250) 474-1195 fax: (250) 474-1195 mailing address: 623 Evans Drive Victoria, BC V9B 5E4