For many the word coach is associated with sport only. TRC offers creative training for dining room employees and managers. Competing in sport is about going the extra mile, figuring out ways to get better to have the opportunity to win. In the restaurant business, it is about figuring out ways to increase profits and to make customers happy. Is your staff trained to win customers back?
Whether you need a complete training program or to focus on specific topics, Micheline is a phone call away. She offers refreshing alternative to traditional training method. Protect your profits through systems and training. I will give you training techniques and numbers that will make your business more profitable.
LET TRC UNLOCK YOUR EMPLOYEES POTENTIAL THROUGH
THE FOLLOWING CUSTOMIZED TRAINING PROGRAMS
STAFF EDUCATIONAL WORKSHOPS
A workshop is a convenient and practical training method. It has many
benefits such as being time and cost effective, adaptable to your
needs, and a positive impact on your team. It delivers 'how-to'
intended to help your staff improve their performance. The duration
ranges from 1 hour to a full day. Your employees will gain new skills
that they can put to work right away such as:
- Wine & Spirits education
- Food and wine pairing for your menu
- Bartending lab
- Telephone etiquette
- Guest communication and nonverbal body language
- The power of a pre-shift meeting
ON-SITE TRAINING SESSION
This session goes beyond conventional in class training by offering the best
practical 'on the job', side by side with your staff. It can be used to
teach or improve job skills, broaden knowledge, and/or develop positive
attitudes. Job related problems such as guest dissatisfaction, breakage
and waste of supplies, mistakes, high turn over, and employee grievances
may point to the need for training or retraining. Given the skilled
labour shortage, continuous training is important to establish consistency.
