The Restaurant Coach

TRC Restaurant Consulting offers professional and yet personalized services to the hospitality industry.TRC specializes in dining room staff training & development. Others areas of expertise are:wine list design, operation procedures and restaurant opening.The Restaurant Coach, Micheline Ouimet is a former restaurant owner, and has 25+ years of experience in the hospitality industry particularly in the restaurant and hotel business. Her experience is very broad from small fine dining establishment to high volume restaurants, full service hotels, bistro/bakery and catering special events. Through the years she worked at many well-known restaurants such as Il Giardino, The William Tell, Bishop's, Le Crocodile, C, and hotels such as Hotel Vancouver, The Wedgewood and Ramada. She also worked at all levels from the kitchen, waitress, manager, to being a Food&Beverage Director. She is a sommelier and a wine coach. Since 2003, she has been involved in the educational sector of the industry. For few years, she was an instructor at King George International College teaching the accredited (AHLA) Hotel Management Diploma program in Vancouver. From 2005 to 2007, she taught Dining Room Service for the Culinary Arts program at Camosun college which generated great success for the Classroom restaurant.

CLIENTS

Quality Resort Bayside Hotel - Parksville
Capella Real Estate Development - Vancouver
Poets Cove Resort & Spa - Pender Island
The Peninsula at Norgardens - Sidney
Camosun College
Vancouver Island University
Westshore - Centre for Learning & Training
Vancouver Island School District 61
Bancorp Financial Services inc. - Victoria

AFFILIATIONS

A Board Member of the BCRFA Victoria branch.
(British Colombia Restaurant & Foodservices Association)

ACHIEVEMENT
Micheline's restaurant Ltd

As owner/operator, she managed all aspects of the business from initial start-up. This involved designing the interior, financing, purchasing, accounting, advertising, and details specific to operating a restaurant such as menu and wine list planning. Micheline's restaurant was a nominee for best restaurant of the year by BCRFA in 1995. The restaurant was feature in Western Living, Mobil Travel Guide, City Food, EAT magazine and the book Best Places to Kiss.

TESTIMONIALS

"...all the personal touches that restaurant chains rarely achieve. This little civilized haven of food and wine is a charming addition to the Victoria dining-out scene. At Micheline's you'll be well looked after."

Noel Richardson from Western Living Magazine.

"Micheline was the sort of manager who 'liked to get things done.' She worked very well under pressure and always maintained her sense of humour. It was evident to me by her ability to interact with guests, manage staff, and deal with problems that Micheline has learned well from her many years of experience in the hospitality industry."
Harry Kambolis owner of C, Raincity Grill, and Nu restaurants .

"Thank you so very much for the course. I really had fun and I'm so happy we had someone as knowledgeable as yourself coaching us!! I learned a lot and feel I will definately be able to take the skills I learned else where!! so thank you once again."

Kira O'Sullivan student from bartender training course